RETURNS & EXCHANGES
In-stock items normally ship within 4-6 days an order has been placed. Once an item has shipped, cancellation is not possible. Furniture, Custom and Special Order items cannot be cancelled.
Please inspect your purchase immediately upon delivery. If a shipment arrives with any obvious damage, you are entitled to refuse the damaged portion of the shipment. Please note and take pictures of the box and pallet if applicable.
All damages must be reported within 3 business days to firstname.lastname@example.org or the claim may be denied.
The following are final sale, and are not eligible for refunds or exchanges. Furniture, Wallpaper, Fabric, Art, Candles, Sale Items or any items that are monogrammed, customized, or made-to-order unless defective.
All other Items not mentioned above are subject to a 25% restocking fee based on the original price of the item. Please note lighting must be returned in the factory carton packed exactly as it was shipped, otherwise returns will not be accepted.
If you wish to return an item listed above, you will be responsible for outbound and return shipping and delivery charges. A traceable return shipping method is required (FedEx, UPS, etc). Returns must be received in original condition and in the original packaging within 15 days. Credit card orders will receive refunds in the form of a credit back to the original account. Shipping and Delivery Service charges are not refundable.
To make a return, contact deborah@deborahriverainteriors,com. Please include your order number on the email.